Trip.com Expands Coverage of Bookings Affected by COVID-19 Outbreak
Customers who are unable to travel as a result of diagnosis of the virus will be eligible for a guaranteed full refund for all products.
Photo by U.S. Air Force/Health.mil.
Due to the ongoing impact of the COVID-19 outbreak, Trip.com has announced an expansion to its Safeguard Cancellation Guarantee.
Originally announced in January, the Trip.com Safeguard Cancellation Guarantee initiative offered cancelation waivers to customers affected by the COVID-19 outbreak.
As part of the new provisions, Trip.com will expand coverage of the initiative to individuals directly and unavoidably affected by the outbreak, providing the following cancellation provisions for bookings on Trip.com made before 11:59 p.m. on Feb. 23rd, for use before 11:59 p.m. on March 31st, according to the company.
Due to published travel restrictions or mandatory 14-day quarantine requirements by destination authorities, customers from affected origins (South Korea, Japan, Italy, etc.) may receive a full refund for any hotel, train ticket, airport transfer, car rental, tour, and attraction pass booking.
Other coverage includes:
"Trip.com recognizes that the volatility of the situation is causing anxiety for our customers across the globe,” said James Liang, Trip.com’s group chairman. “We believe that it is our duty at this key moment in the fight to contain the virus to support those who have been unable to travel due to unavoidable circumstances, and to recognize the admirable sacrifices made by healthcare workers to contain the epidemic."
Source: Read Full Article